(Información remitida por la empresa firmante)
“Delivering high-quality work is at the heart of what we do at PwC and it is rightly what our stakeholders expect of us. Quality outcomes require the right culture, which requires the right leadership that sets the tone from the top, and a comprehensive and proactive system of quality management. And, when we don’t meet our quality standards, we learn from the experience, hold ourselves accountable, and work to get better,” said Dana McIlwain, Chief Administrative Officer and Global Operations Leader, PwC US. Every year we publish our internal audit inspection results. For the 2023 inspection cycle, of the 1,756 audit reviews completed to-date, 95.8% were compliant or compliant with improvement required and 4.2% were rated as non-compliant. We continue to invest heavily in enhancing audit quality and to learn from our mistakes including US$1 billion in a multi-year programme to empower our auditors to deliver next-generation, technology-assisted audits.
Building the workforce of the future
In June 2021 we set ourselves a target to create 100,000 net new jobs by 2026. In FY22, we created more than 32,000 new jobs, and in FY23 we added more than 36,000 positions, taking our global community of solvers to more than 364,000 professionals in 151 countries around the world. At the current rate, we are on course to meet our target of 100,000 new jobs by 2024, two years ahead of schedule.
Training and upskilling our people, and giving them the skills to build successful careers as part of a community of solvers, is key to the current and future success of PwC. In FY23, we continued to invest in training our people around the world, and the average amount of time spent on training a PwC person in FY23 was 65.7 hours.
While there is always more to do in making PwC the best place to work for our colleagues, last year eight in 10 of our people said: PwC is a great place to work (80%), a place where they ‘belong’ (79%), a place to apply newly developed skills (82%), and a place they expect to be still working at in a year (78%).
Playing our part in the societies and communities where we live and work
This year, for the first time, we are separately publishing a Global Transparency Report that includes how we are performing against the 55 World Economic Forum’s (WEF) Stakeholder Capitalism Metrics, along with our Network Environment Report. Reporting on the broader impact we have as an organisation – and not just our financial performance – allows our stakeholders to evaluate us not just on the revenues we generate, but on our impact on people, society and the planet.
Of the 39 WEF metrics that are relevant to our business, we fully or partially comply with 35. We have made progress on our reporting against these metrics in recent years and will continue to look at ways we can increase our transparency in future years.
In addition, we’re reporting on our global climate performance using the Task Force on Climate-related Financial Disclosures (TCFD) framework. We remain on track to meet our net zero commitments and science-based targets. We have achieved a 61% reduction in scope 1 & 2 greenhouse gas emissions vs our FY19 baseline, and cut indirect scope 3 emissions from business travel by 49% vs FY19. Our member firms are looking at a number of ways to reduce business travel emissions further in the future, including by introducing carbon caps on travel and greater use of virtual meetings. Eighteen percent of our Purchased Goods and Services suppliers (by emissions) have set their own science-based targets to reduce their climate impact and another 10% have committed to doing so in the future. We counterbalance our remaining energy and mobility emissions through the purchase of quality carbon credits.
Supporting and helping the communities in which we live and work is very important to our people all around the world. We contribute to our local communities by volunteering and offering our services on a pro-bono or discounted basis. Last year, more than 42,000 PwC people contributed more than 870,000 hours to activities supporting charities, NGOs and local organisations.
PwC’s Global Office for Humanitarian Affairs (GOHA) leverages the PwC network’s skills and resources to respond to emerging humanitarian needs and protracted humanitarian crises. This year marks five years supporting refugees with medical support in Bangladesh and also a new support programme for Syria and Türkiye for families impacted by the recent earthquakes. PwC raised more than US$5 million in-kind and in monetary donations to shelter Ukrainians and to aid the long-term rebuilding of the country.
Bob Moritz, Global Chair, PwC, concluded:
“As part of our commitment to reporting on our broader impact as an organisation, we are publishing our Global Transparency Report. There is much we can be proud of as we reflect on the work we do, volunteering in communities around the world, and as we drive towards net zero. But there is always more we can do. Being transparent about where we are and how much further we have to go is a key part of holding ourselves to account.”
The percentage changes at constant exchange rates reflect local currency growth without the impact of US dollar exchange rates.
The percentage changes at constant exchange rates reflect local currency growth without the impact of US dollar exchange rates.
FY23 revenues are the aggregated revenues of all PwC firms. They are expressed in US dollars at average FY23 exchange rates. FY22 aggregated revenues are shown at average FY22 exchange rates. Gross revenues are inclusive of expenses billed to clients. FY22 figures have been restated to reflect current business structures in operation in FY23. Interterritory revenues are not included in the aggregated figures.
*The growth rates for Tax and Legal services includes revenues from our Global Mobility and Immigration business, which was sold on 29th April 2022 in the prior year comparison. Excluding revenues from the sold business, revenues at constant exchange rates grew by 12.5% instead of 5.8% and at variable exchange rates by 7.8% instead of 1.6%.
About PwC
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 151 countries with over 364,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please seewww.pwc.com/structure for further details.
To learn more, read PwC’s 2023 Global Annual Review, which showcases how our workforce came together to help our clients and stakeholders manage the challenges of everything from climate change to AI, as well as PwC’s 2023 Global Transparency Report, and PwC’s 2023 Environment Network Report.
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